Get in Touch With Us
If you have a question about anything published on switchbackfair.co.uk, want to flag an update, or simply want to tell us where our research could go further, this is the page to use. We read every message that comes in and reply from a real person, not an automated system.
How to Reach the Editorial Team
Email is the most reliable way to contact us. Write to [email protected] and we will aim to get back to you within two working days. If your enquiry is urgent — for example, you have concerns about a casino's conduct or a payment dispute — say so clearly in the subject line so it gets picked up quickly.
Including a short summary of what your message is about helps us route it to the right person straight away. If you are asking about a specific operator, mention which one and, where relevant, roughly when the issue happened.
What We Can Help With
- Questions about our reviews — If something about how we assess casinos not on GamStop, welcome bonuses, wagering requirements or withdrawal times isn't clear, ask us directly.
- Corrections — Casino terms change often. If a bonus offer, minimum deposit or payment method we've listed for Betmica, Kikibet, Betninja or any other casino covered on the site is out of date, tell us and we will check it against the operator's current terms.
- Content suggestions — If there's a topic around non GamStop casinos, overseas licensing, or sports betting features you'd like us to cover in more depth, we're interested to hear it.
- General feedback — Positive or critical, feedback from readers shapes how we prioritise updates to our guide to trusted non GamStop casinos in the UK.
- Concerns about gambling harm — If you or someone close to you is struggling with gambling, please say so in your message. We will point you towards GamCare, GAMSTOP, and other UK support services rather than leaving you to search alone.
What This Site Can and Cannot Do
We are an independent research and review publisher. We are not a casino operator, a payment processor, or a regulator, so we cannot process deposits, release withdrawals, or intervene directly in a dispute you are having with a specific site. What we can do is point you towards the right resource, correct our own content where it has fallen out of date, and pass on patterns we notice from reader feedback.
For account-specific problems — a delayed withdrawal, a rejected bonus, or an identity verification hold — your first step should always be the operator's own customer support and complaints procedure. If that doesn't resolve things, UK-based players can look at independent dispute resolution services or, where the operator holds a relevant licence, the licensing authority's complaints process.
Before You Contact Us About a Specific Casino
A little detail speeds things up considerably. When writing in about a particular operator, it helps to include:
- The name of the casino as it appears on our site
- The section or claim you're asking about (for example, a bonus term, a payment method, or a withdrawal limit)
- Any evidence you have, such as a screenshot of the operator's own terms page
- Roughly when you noticed the discrepancy, so we can check whether terms have since changed
We fact-check our content against operator terms and public sources, but casino offers — including headline welcome bonuses — can be revised by operators at short notice. If you spot a mismatch, we would genuinely rather know about it than leave outdated information live.
A Note on Responsible Gambling Enquiries
Our content covers casinos operating outside GamStop's self-exclusion scheme, which by definition sit outside the standard protections available to UK players who have self-excluded through that programme. If your message relates to difficulty controlling your gambling, we treat that as a priority and will direct you to GamCare's National Gambling Helpline and other appropriate support rather than offering casino recommendations.
Thank you for taking the time to read this far. Whether you're writing in with a correction, a question, or simply to share how you found the site, we look forward to hearing from you.